Shipping policy
Shipping & Delivery Policy
The current version of this policy is always shown on relivexpro.com.
Who we are
ReliveX (“we”, “us”, “our”) operates the website relivexpro.com (the “Site”). Our aim is to keep the shipping experience clear and hassle-free for your convenience and peace of mind. Below you'll find how our shipping process works.
Shipping costs
Free shipping: every order ships free of charge.
Where we ship
Delivery area: we ship worldwide.
Order processing time
- Processing: orders are prepared within 1–2 business days, Monday through Friday.
- Cut-off: orders placed before 10:00 PM (EST, New York time) are processed the same business day; orders placed after that go out the next business day.
- Non-working days: orders are not processed on Sundays or public holidays.
Delivery time
Estimated delivery: once processed, orders usually arrive within 5–7 business days, depending on the destination.
How we ship
- Carriers: we rely on trusted global couriers such as USPS, UPS, FedEx, DHL and other reputable international services for every shipment.
- Tracking: as soon as your order ships, you'll receive an email with your tracking information.
Damaged or missing orders
- Damaged parcels: if your order arrives damaged, contact us within 7 days so we can put things right.
- Missing parcels: if your order goes missing, get in touch with us right away and we'll assist you.
Returns
For full return instructions, please see our Refund & Return Policy.
Contact
Have a question or comment about this shipping policy? Our team is glad to help — email us at contact@relivexpro.shop.
Support hours: Monday–Friday 08:00–20:00 (EST), Saturday–Sunday 10:00–17:00 (EST).