Privacy policy
Privacy Policy
The latest version of this policy is always published on relivexpro.com.
Introduction
At ReliveX (“we”, “us”, “our”) your privacy matters, and we treat your personal information responsibly. This policy sets out which personal data we gather, the reasons we collect it, how we use and safeguard it, and the rights you hold under the data-protection laws that apply to you, including the General Data Protection Regulation (GDPR).
ReliveX is the party responsible for deciding how and why your personal data is processed. By using our website and services you accept the terms of this Privacy Policy.
What personal data we collect
We only collect information that you choose to share with us, for instance when you:
- Place an order;
- Get in touch with our customer support;
- Sign up for our newsletter;
- Opt in to SMS or other marketing messages.
Depending on the situation, this may include:
- Your name and address;
- Your email address;
- Your phone number (only if you provide it yourself);
- Your IP address and device details;
- Browser data and cookie information;
- Your order, payment and transaction history.
Why we process your data
- To process, prepare and deliver your orders;
- To handle payments and refunds;
- To offer customer service and keep you updated about your order;
- To send newsletters and offers (only where you have agreed to receive them);
- To send SMS messages if you have opted in;
- To improve our website, services and overall shopping experience;
- To carry out analytics and statistics;
- To prevent fraud and keep our systems secure;
- To meet our legal and tax obligations.
Legal grounds for processing
- Contract performance — for example, fulfilling your order;
- Your consent — for example, marketing and SMS messages;
- Legitimate interest — for example, improving our services and protecting our site;
- Legal obligations — for example, accounting and tax requirements.
SMS marketing
If you decide to opt in to SMS messages, we collect and use your mobile number. We may send texts for reasons such as:
- Order confirmations and delivery updates;
- Reminders about items left in your cart;
- Promotions, special deals and product news (only with your clear consent).
These messages are delivered through a trusted marketing platform that acts on our behalf and handles data in line with applicable privacy laws. The number of messages you receive can vary, and standard message and data charges may apply. You can cancel at any moment by replying STOP to any text or by writing to us at contact@relivexpro.shop.
Payments through third-party providers
When you pay using a third-party payment method, we may pass on limited details such as your contact and order information so the provider can confirm your eligibility for that method. Each provider processes your data according to its own privacy policy.
Cookies and tracking technologies
Our website uses cookies and similar tools for:
- Functional purposes (such as remembering the contents of your cart);
- Analytical purposes (understanding how the site is used);
- Marketing and advertising purposes.
You can control or switch off cookies in your browser settings. Where the law requires it, we ask for your consent before setting any non-essential cookies.
Abandoned cart tracking
We use cookies and similar technologies to recognise items you have added to your cart, including when a cart has been left behind. This helps us decide whether to send a reminder by email or SMS, provided you have agreed to receive such messages. This information is used only to improve your shopping experience and never without your permission.
Location data
We may work out an approximate location from your IP address for purposes such as fraud prevention, site functionality and regional optimisation. This is not real-time tracking and is not used for SMS marketing.
Sharing data with third parties
We only share personal data when it is necessary to run our services, for example with:
- Payment providers;
- Delivery and logistics partners;
- IT, hosting and platform providers;
- Marketing platforms (only with your consent);
- Authorities where the law requires it.
Every partner is contractually required to keep your data secure and confidential. SMS opt-in data and consent are never shared, sold or disclosed to any third party.
How long we keep your data
We hold personal data no longer than needed for the purpose it was collected or as the law requires. For example:
- Order and invoice records: up to 7 years (tax rules);
- Customer-service messages: up to 1 year after the matter is resolved;
- Marketing and SMS data: until you withdraw your consent.
Your rights
You are entitled to:
- Access the personal data we hold about you;
- Correct information that is wrong or incomplete;
- Ask us to delete your data;
- Restrict how we process it;
- Object to certain types of processing;
- Receive your data in a portable format;
- Withdraw your consent at any time.
To exercise any of these rights, email us at contact@relivexpro.shop. We aim to reply within four weeks.
Security
We apply suitable technical and organisational safeguards to protect your data against loss, misuse, unauthorised access or disclosure. These include secure servers, encrypted (SSL) connections and restricted internal access.
Changes to this policy
We may revise this Privacy Policy from time to time. The most recent version will always be available on our website, so we recommend checking it now and then.
Contact
For any privacy-related questions or requests, please reach out to us at contact@relivexpro.shop.
Customer support hours: Monday to Friday 08:00–20:00, Saturday and Sunday 10:00–17:00.